Retail businesses need a CRM that’s more than just a customer management tool. Nowadays, CRM can help sell through multiple channels, enhance customer loyalty, and give accurate insights to make ...

We spoke with CEO Luke Wang about how Surefront's platform unifies PLM, PIM, and CRM software, transforming retail and supply chain management.

In 2021, CRM is one of the most widely used types of software for businesses. Almost all companies with more than 10 employees use some kind of this solution. The majority admit that customer ...

While cloud-based CRM is important, it must be used as part of a wider, all-encompassing retail stack. This can allow retailers to remain competitive and flexible to changing consumer demands.

Epicor’s CRM services complement the company’s comprehensive suite of retail software solutions that are designed to manage multi-channel global enterprises productively, profitably and with ...

Epicor Software Corporation has introduced Epicor Retail CRM 7.0, their newest retail customer engagement tool that offers streamlined customer views and functionality CRM program management.

CRM software today is merely part of the CEM data puzzle and one source of truth. With consumer preferences constantly evolving and external factors such as the pandemic also making its presence felt, ...

Implementing a CRM solution in a retail environment is a complicated undertaking. To be successful in meeting CRM goals, it is important to follow a structured approach to implementing the technology ...

Overzealous software sales reps, who conveniently forget to mention the money and person-hours the retailer will have to spend to make the CRM deliver.