For the past couple of months, every time a new recorded phone call surfaced showing Comcast delivering poor customer service, the company’s response has been pretty much the same: We apologize to the ...

Getting your Trinity Audio player ready... FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s ...

Just when you thought Comcast couldn’t get any worse… The results are about as amazing as you’d expect. When Block informs the representative that he wants to cancel his service, the representative ...

Comcast, which offers cable TV, phone, and internet services under its Xfinity brand, is doubling down on luring back cable ...

Last month, during a panel discussion at the 2015 Consumer Electronics Show (CES), Comcast CEO, Neil Smit, said that Comcast is on the way to a complete customer service turnaround. But don’t hold ...

FORT COLLINS — Helene Sposato’s cheery voice on the phone sounds like a friendly neighbor a few houses down the street. You don’t know her well, but she’s pleasant when you meet on the sidewalk. She’s ...

Comcast on Thursday took the wraps off of its new mobile phone service, Xfinity Mobile. The company first confirmed it would launch a wireless phone service to compete against the likes of Verizon and ...

Comcast thinks it has an answer to cord-cutting: getting into the wireless mobile network business. But that alone might not be enough to stop its traditional cable customers from flocking to online ...

SAN FRANCISCO, CA -- It's a story of frustration we can all relate to -- a San Francisco man trying to cancel his Comcast cable service. It started with a simple request, but the response was anything ...

Comcast apologizes for employee who refused to take no for an answer. — -- Whatever happened to the old saying, "the customer is always right"? Comcast issued an apology today after one of its ...

In telecom circles, Comcast's plans and efforts to wade into the mobile market go back years. On Thursday, the company finally revealed the specifics of what its new service will look like. Comcast is ...

Comcast is making a push into gaming by partnering with Amazon to bring that company's gaming platform Luna to its X1 set-top ...