Customer service or the lack thereof is always an issue with hardware, software and communications companies. Louis D'Ambrosio, the President and CEO of Avaya, presented the first keynote at Voiceon ...

"When was the last time your communications team joined your customer success meeting?" This question often startles executives when I pose it at industry events. The blank stares or hesitant ...

As the worlds of unified communications and contact centre increasingly and rapidly merge into the converged world of customer experiences, integrated cloud contact centre and unified communications ...

Today, customers have more choices and louder voices when it comes to communication service providers. They increasingly view communications service providers as commodities, and the industry is ...

Strategic alliance brings together Tata Communications Kaleyra and NiCE CXone Mpower platforms to deliver seamless, AI-powered customer experience at scale Driven by Tata Communications' robust ...