Company officials who admit what they don’t know about a crisis can still be credible. What business executives could say ...

Learn six effective crisis communication strategies to protect your brand, support employees, reassure customers and avoid ...

The 25th anniversary of 9/11 is a fitting time to remind business leaders about the crisis communications and crisis ...

That’s according to Betty Galligan, founder and president of Newberry Public Relations & Marketing Inc. in East Providence. She should know – as a specialist in crisis PR, she's gotten many a Rhode ...

In times of crisis, the decisive battle is rarely won when an organisation issues its first statement. More often, it is won – or lost – years earlier, as organisations build or erode trust capital ...