On any given day, there are few things more infuriating than encounters with lousy customer service. The frustration of waiting on hold, the labyrinth of automated recordings, and bot-generated ...

Ready or not, AI is here. Even when you don't know it. I recently bought a WiFi extender from XFinity. The $125 device was marketed as a way to extend the signal of my wireless network to the upstairs ...

A year after canceling my trash service, I am still getting billed for the three months during which another company picked up my trash. The problem persists despite letters, messages left on ...