Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

Randy Hutchinson provides information to help consumers protect assets and avoid scams.

At Good Company Doughnuts in Arlington, Va., Audrey Morris was picking up a BLT. A QR code near the register invited her to rate her experience. But, to her, the idea of leaving a review was ...

Ali Hussain has a background that consists of a career in finance with large financial institutions and in journalism covering business. Luis Alvarez / Getty Images Consumer reviews are an important ...

Federal Trade Commission staff sent letters to 10 companies, warning them of potential violations of the agency’s Consumer Review Rule, which governs how product reviews and testimonials can be used ...

First American Home Warranty offers comprehensive coverage for home systems and appliances, but is it the right choice for ...

Buying a bigger car. Buying your first home, or renovating it so your family can grow or age in place. We can make minor purchases without a second thought, but the major purchases that accompany big ...

Consumer Review Legislation, Litigation Appear on the Horizon In their Technology Law column, Richard Raysman and Peter Brown analyze the rationale behind recent consumer review legislation, its ...

A review by the UK Financial Conduct Authority (FCA) into consumer understanding takes a “proportionate approach” to firms’ ...