Customer service approaches are becoming worse by the day—and it’s not just because so many companies are farming out theirs to foreign countries so people who speak English as a second language are ...

Overview:  AI handles routine questions instantly, while humans focus on complex and emotional issues. Done right, support feels more personal, not automat ...

In the constantly evolving retail sector, digital transformation has moved beyond e-commerce, extending into the physical realms where customers engage directly with products and services. Audio-video ...

SINGAPORE - A small home-grown audio company beat major brand names such as Hyatt and Apple to top a ranking of Singapore's best customer service providers. TC Acoustic - an audio distributor with one ...