Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms.

A groundbreaking real-world trial explored how "generative" artificial intelligence can be used to improve customer service.

With AI technology improving every day, online businesses are using virtual assistants and customer service bots to better support visitor experiences.

The company has been expanding its capabilities, and customer-service teams have begun using the tool to summarize phone calls and documents. Andy Markus is AT&T's chief data officer.

A company started by two Purdue University graduates to help high-end retail stores improve customer service through automated coaching of sales associates has received a two-year, $750,000 federal ...

Battling Customer Service Chatbots Is Getting Worse With AI Please wait for the next available AI representative, your call is important to us.

Airline customer service is caught between two eras of the internet: one built on social media, the other on machine learning. The transition promises to be rocky.

Software Platforms Valve on customer service support: "we have to do better" News By Phil Savage published March 16, 2015 ...

Teleperformance, the world’s largest call center operator, is relying on AI to modify accents of English-speaking Indian customer service agents.

Depending on the tax software you choose, you can find features such as direct import of tax forms, tax deduction locators, expert tax help and customer service support.

Duke Chung is co-founder and chief marketing officer of Parature, a provider of customer service support software.