Explore the top 18 generative AI tools revolutionizing customer service, from advanced chatbots like Cognigy and IBM WatsonX Assistant to comprehensive platforms.

With AI technology improving every day, online businesses are using virtual assistants and customer service bots to better support visitor experiences.

A groundbreaking real-world trial explored how "generative" artificial intelligence can be used to improve customer service.

A company started by two Purdue University graduates to help high-end retail stores improve customer service through automated coaching of sales associates has received a two-year, $750,000 federal ...

Founded earlier this year, AI start-up Momntum wants to ‘redefine what customer service can be’, according to co-founder and CEO Brian Kenny.

The company has been expanding its capabilities, and customer-service teams have begun using the tool to summarize phone calls and documents. Andy Markus is AT&T's chief data officer.

Airline customer service is caught between two eras of the internet: one built on social media, the other on machine learning. The transition promises to be rocky.

Software Platforms Valve on customer service support: "we have to do better" News By Phil Savage published March 16, 2015 ...