In the fast-paced markets, it is an established fact that growth is not always about who works harder. It is about who works smarter with the right tools in place. A CRM will help your business turn ...

How CRM Analytics Work Use presale and post-sale analytics to determine the sales and marketing processes that work.

Customer relationship management (CRM) has come under much criticism – justifiably. Simply put, many organizations haven't been ready for CRM. At first, CRM literally lacked definition. These days, ...

CRM is mostly used as a sales tool while marketing automation is a lead generation and nurturing tool. Using them together yields powerful results.

CRM works, and it is worth doing because it gives us the tools to engage in System 2 work to make ourselves more productive. If we’re simply relying on data capture and System 1 cogitation, our ...

Yet one-third of modern CRM implementations fail. Most companies today still reportedly work for their CRM, not the other way around. Why is that? At its core, a CRM is just a database.

Just as with CRM, customer service is still on the front lines, identifying and collecting customer problems. Problems are triaged and classified, again like how CRM works.

The older owners and shareholders of professional services firms have seen the data that CRM works for them, but many of them don’t buy it. And because many of them built books of business doing ...

Navatar Unveils AI-Powered CRM That Meets Dealmakers Where They Work From Outlook to Slack to CRM: Private Equity’s First Truly Embedded Intelligence Platform For Salesforce ...

Microsoft's Viva Sales is the first of a number of role-based companion apps on which the company is working that integrate with Teams, Outlook and existing Office apps.

Purely CRM and Maint S.A. were successful in migrating an on-premise Financial Microsoft Dynamics 365 Customer Engagement system to the cloud.