Once you’ve described the issue to your interpreter, they will contact Apple support for you and relay the information you’ve provided.

Calls from bogus Apple support representatives are on the rise. Scam-artists are using Apple's name, and spoofing phone numbers, in order to phish for personal details from customers. There are ...

Next, you'll need to contact Apple support at 1-800-MY-APPLE (1-800–692–7753) and request that your virtual card number and, if needed, your physical card be frozen.

In these cases, the reset steps below will generally help. Some issues of this ilk are going to be caused by hardware faults, in which case you should contact Apple Support for repair options.

As another victim loses $1,500 to scammers posing as Apple support, here's how to spot a fake — and prevent it from happening to you.