From security risks to inefficiency, legacy IT systems are falling short, Aberdeen Research shows. Here's how cloud-based help desk and IT support systems can help.

For too long, the help desk has been a secondary priority in IT. Find out how the help desk has changed and how to optimize it.

It is possible to migrate your help desk data. We used a service that makes it easy and affordable.

According to analyst firms Gartner Group and Forrester Research, between 20%-50% of help desk calls are related to password resets, and a single password reset call can cost about $70. These calls are ...

Stop paying lip service to service when it comes to the IT help desk. These frontline workers have insights into system performance and user experience that can make your business run better.

ManageEngine ServiceDesk Plus is a full-featured help desk platform that follows the ITSM standard for IT process and change management. The ITSM factor means it's focused on being an internal ...

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like ...

Troubleshooting a new application or desktop support can take ages, with multiple service calls, wasted mornings on hold to the support desk and angry, frustrated employees.

It’s important to note many companies have already implemented such AI solutions, recognizing that a traditional service desk is ill-equipped to support a modern IT environment.

Symantec on Thursday announced it was expanding its NortonLive Ultimate Help Desk to include support for Mac computers and applications, including iLife, iWork, and Mac Mail.

Salesforce.com on Tuesday unveiled a new SaaS (software as a service) help-desk application called Desk.com that can reach end users through social networks like Facebook and Twitter.