WAKEFIELD, MA and ORLANDO, FL and SEATTLE, WA--(Marketwire - Jan 14, 2013) - Integrated Voice Solutions (IVS), the industry-trusted architect of customer experience solutions across automated channels ...

In the early days, businesses adopted IVR technology based on cost benefits rather than improved customer experience. But that's not the case any longer -- today it's all about the customer experience ...

Chrysalis Software has announced the first in a series of packaged IVR applications aimed at reducing implementation lead time and overall costs for customers. Chrysalis Software has announced the ...

OTTAWA, Ontario--(BUSINESS WIRE)--Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit Pronexus VBVoice™, announced a partnership with RealityCorp that will enable VBVoice ...

Many firms are trying to determine the best ways to effectively implement self-service applications. Several have added Web-based tools and mobile apps to their customer- interaction portfolio.

TEL AVIV, ISRAEL and LONDON, UNITED KINGDOM--(Marketwired - Apr 28, 2015) - MongoDB today announced that Jacada, the customer experience company, powers its award winning cloud-based Visual ...

Interactive Voice Response (IVR) is a mechanized innovation that enables human-to-human communication via DTMF input (Dual-tone multi-recurrence). In today’s business world, virtually all businesses ...

Connect NZ has chosen VBVoice to re-develop an outdated order processing Interactive Voice Response (IVR) solution. Pronexus, the developer of the leading Interactive Voice Response (IVR) toolkit ...

Increased competition, deregulation and rising customer acquisition costs highlight the importance of both high-quality customer service and effective management of operating costs. To achieve both, ...

Gartner has revealed its "Magic Quadrant for IVR and Enterprise Voice Portals, 2006," earmarking Avaya, Genesys Telecommunications Laboratories, Intervoice, and Nortel as leaders of the market.