A greater share of organizations that use process improvement methodologies than those who do not say they have seen major improvement in HCAHPS scores or other patient experience performance ...

Accreditation requirements for cancer centers by the American College of Surgeons’ Commission on Cancer have included provision of survivorship care plans (SCPs) to patients treated with curative ...

CHICAGO--(BUSINESS WIRE)--The National Association for Healthcare Quality (NAHQ), the only organization dedicated to healthcare quality professionals, today released new research about how performance ...

Implementing an effective and sustainable continuous improvement (CI) program is hard work. It typically requires dedicated effort from multiple operations and CI leaders who, let’s face it, start out ...

Achieving a patient experience culture of excellence at healthcare organizations means having a dedicated chief experience officer to manage patient experience, and using process improvement ...

Continuous process improvement can benefit all aspects of life — from personal New Year’s resolutions to complex drug development. In a world where two-thirds of planned improvement initiatives fail, ...

The growth of scientific management in the early 20th century equipped the business community with various tools designed to reduce costs and improve efficiency. In most companies today, organized ...

While deciding which continuous improvement programs are appropriate for your employees, here's some food for thought: According to the IndustryWeek/Manufacturing ...

“Lean” methodology creates quality improvement and leadership capacity, which is currently missing in ambulatory care settings. Failure to create this capacity will minimize transformation efforts.

With business growth (revenue growth and adding more customers, products and services), everything becomes more complex. When left unchecked, fractures begin to appear, and soon things start to break.