This is a preview. Log in through your library . Abstract We consider large contact centers that handle two types of jobs—inbound and outbound—simultaneously, a process commonly referred to as call ...

Mark Arnold is currently at the University of Manchester Institute of Science and Technology (UMIST) on leave of absence from the University of Wyoming. He is the author or co-author of more than a ...

We humans seem to be born with a number line in our head. But a May 30 study in Science suggests it may look less like an evenly segmented ruler and more like a logarithmic slide rule on which the ...