As an entrepreneur, you're probably an optimist – someone who sees a glass as half-full, not as half-empty -- but with plenty of room for improvement. Even so, the results of a major report on ...

The author of five New York Times bestsellers, Malcolm Gladwell's" Talking to Strangers" is based off the premise that because we don't know how to talk to strangers, we are causing -- even inviting - ...

Email is a convenient channel for office communication, but its easy availability and frequent use make miscommunication nearly unavoidable. Even the most carefully crafted and well-intentioned ...

If you Google the word "dumb," the most popular hit is a website called Dumb Laws. Alabamans beware: it's illegal to carry an ice cream cone in your back pocket; New Yorkers may not jump off a ...

Communication failures have been blamed for more than a thousand deaths in plane crashes, warns an Australian academic who has reviewed the language pilots and air traffic controllers use.