NiCE today announced a strategic partnership with Konecta, a global leader in customer experience (CX) and digital services, ...

Acquisition combines NiCE's purpose-built CX AI platform, CXone Mpower, with the enterprise leader in conversational and agentic AI, enabling organizations to accelerate AI adoption in customer ...

NiCE Cognigy has outlined its strategic direction and innovations. The firm is building an orchestration layer for AI and human agents. Human agency is still crucial to success in an age of agentic AI ...

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SAN FRANCISCO & DÜSSELDORF, Germany--(BUSINESS WIRE)--Global leader in AI-powered customer service automation solutions, Cognigy, today announced that it has recently been elevated to the Prime ...

Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s exceptional conversational AI to NiCE’s global distribution network of more than 25,000 existing ...

NiCE Cognigy introduced an automation discovery capability that analyzes engagement data—chats, voice, routing signals, and performance metrics—to identify automation opportunities and generate AI ...

Nice acquired conversational and agentic artificial intelligence specialist Cognigy for $955 million. The two AI leaders combine to form a powerhouse in the customer experience niche. With Nice's ...

New simulation layer allows enterprises to run large-scale agent evaluations, providing insights & evidence to safely deploy, test, and continuously improve enterprise-grade AI Agents. HOBOKEN, N.J.-- ...

Acquisition of Cognigy further accelerates NiCE’s AI roadmap while immediately presenting Cognigy’s exceptional conversational AI to NiCE’s global distribution network of more than 25,000 existing ...

New capabilities help brands generate, test, and scale AI Agents from engagement data, deliver seamless voice and digital journeys, and securely connect with the growing AI ecosystem through MCP.