Back when digital ordering was in its nascent stages of popularity, operators began experimenting with social media ordering. From 2016-2020, brands like Subway, Chipotle, and Papa Johns debuted ...

Restaurant industry trends evolve constantly but there's consistent desire to provide what customers want in a way that improves operational efficiency. That's exactly what restaurant direct ordering ...

Editor’s note: This is the second in a two-part series on the rise of “phygital” experiences in restaurants. The opening article focused on kiosks. Our second volume exploring the rise of “phygital” ...

Your orders have consequences, even if you don't see them. Here's what happens behind the scenes when you make a special request. Greg Baker is a chef, restaurant consultant, and writer with almost 40 ...

SEOUL, South Korea--(BUSINESS WIRE)--The restaurant industry's digital transformation has accelerated since the pandemic, with contactless ordering becoming a new standard. t'order, South Korea's ...

Since way back in the olden days of app-based food delivery, the restaurant industry watched for some kind of price equilibrium. “What is the most someone would pay for a damp cheeseburger and ...

Third-party marketplaces' inefficiencies have led to higher prices for both restaurants and customers. However, first-party orders still rely on the same inefficient delivery network without the extra ...

This year, personal milestones like birthdays and family celebrations and holidays like Passover, Eid, Diwali and Day of the Dead have been transformed or outright canceled because of the pandemic.