Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

WASHINGTON (AP) — Communication breakdowns with local law enforcement hampered the Secret Service’s performance during a July campaign rally where former President Donald Trump was shot and wounded, ...

A new Secret Service report into the July assassination attempt against former President Donald Trump said multiple staffers knew about clear line-of-sight risks but found them “acceptable” and that ...

A new report from the federal Government Accountability Office (GAO) outlines the U.S. Secret Service's security failures during the first attempted assassination of then-presidential candidate Donald ...

The USDA’s Food Safety and Inspection Service (FSIS) has published its report on inspection practices used by the agency in relation to the deadly 2024 Listeria outbreak traced to Boar’s Head deli ...

Get the latest federal technology news delivered to your inbox. A whitepaper released Monday urges Congress to create a new military service branch dedicated to cybersecurity operations that would sit ...

Getting your Trinity Audio player ready... Residents and business owners whose neighborhood along South Broadway became an emblem last year of power outages striking pockets of Xcel Energy’s system ...