Chains that invest in speed-focus technologies and solutions are increasing overall visitation. Investment in speed of service can also increase overall visitation, according to the report. McDonald's ...

The Drive-Thru Performance Study showed that Chick-fil-A’s speed of service is the slowest in the industry. But that’s not really the whole picture. When QSR’s Drive-Thru Performance Study, conducted ...

The 20th annual QSR Drive-Thru Study showed that the overall speed of service at 10 quick-service chains increased by nearly 30 seconds this year compared to 2019. The chaos of the pandemic, where ...

Nobody could have turned over a card pre-2020 and realized the drive-thru would soon become the separator between brands that held the wire during COVID-19, and those who suddenly had lines jamming ...

Restaurants continue to post better sales than they did in 2019. Unfortunately, sales growth is slowing down and is propped up by unusually high average guest check growth. Guest counts continue to ...