System Topology To a layperson, all telephony systems may look similar, because the only part they usually see or interface with is a telephone instrument. Telecommunications managers know that it is ...

Opinions expressed by Entrepreneur contributors are their own. An IP telephony (IPT) system can provide small businesses with many tangible benefits. One small-business owner I know said staff ...

Voice services are much more complex than they appear, and changing out a telephone system is no exception. Voice services have, historically, had a high level of reliability. This has led many who ...

Though the modern office has been deluged with additional choices in communication with email correspondence, cellular telephones, video conferences and text messaging, the telephone system still ...

No matter what your small business does, voice communication is a critical element of success. Your employees need a secure way to communicate with customers, contact ...

Switchboard systems have certainly evolved since the early days of the telephone in the late 1800s. They now include numerous features and functions which can significantly improve customer service ...

An Asterisk-based PBX proved to be the solution to one company's communications growing pains. For Sean Brown, CEO of One Call Support Services (a division of U.S. Network Management, a managed ...

Nortel Networks Corp. last week unveiled a new IP telephony (IPT) initiative that offers standard packages of hardware and software that promise to cut customers’ upfront costs by up to 30%. The IPT 1 ...

Even for most microbusinesses, a single phone line isn’t enough. You may need to answer customer inquiries, provide direct extensions for all employees and handle other unique needs. To handle each of ...