During the launch of the Vision Pro, customers needed a lot of support. According to a new book, there were problems with the ...

Demos of the Apple Vision Pro were reportedly routinely given by poorly-trained staff ordered to focus on sales targets, in a reverse of what Steve Jobs intended for Apple Stores.

Vision Pro's launch exposed Apple Store issues beyond the headset's $3,500 price tag, according to a new book.

A new report provides an insider’s view of the Vision Pro launch at Apple stores, describing it as “a fiasco” in many of them. It also claims that while the Vision Pro launch was particularly ...

A new book by New York Times labor reporter Noam Scheiber argues that Apple's decade-long erosion of its retail workforce ...

Even before the headset’s release, the workforce at Apple Stores was under duress. Trying to get customers interested in the ...

In tantalizingly brief comments, Apple's Greg Joswiak and CEO heir apparent John Ternus have come closer to discussing the future of Apple Vision Pro than ever before.

YouTube’s absence has plagued Vision Pro owners since launch-forcing you to fumble through Safari or hunt for third-party workarounds that Google kept shutting down. That drought finally ends today, ...