Ola has clarified that it does not engage in differential pricing for rides based on users’ mobile operating systems. This follows a notice from the Central Consumer Protection Authority (CCPA) prompted by consumer complaints about fare inconsistencies between Android and iOS users.

On January 23, notices were sent by the Central Consumer Protection Authority (CCPA) to ride-hailing services Ola and Uber due to allegations of differential pricing based on the type of mobile phone used to book rides.

Central Consumer Protection Authority had issued notices to both Ola and Uber concerning allegations of differential pricing based on users' mobile operating systems

Ola and Uber have denied allegations of differential pricing based on mobile operating systems after receiving notices from the Central Consumer Protection Authority. Both companies stated they follow a homogeneous pricing structure and are keen to cooperate with the CCPA to resolve any misunderstandings regarding consumer rights.

Ola and Uber have denied allegations of differential pricing based on phone models, stating they don't set fares based on a user's phone manufacturer. This comes after the Central Consumer Protection Authority (CCPA) sent notices to the companies following reports of varying fares for identical rides depending on whether customers used iPhones or Android devices.

Minister Joshi said in a post on X social media platform that the Department, through the Central Consumer Protection Authority (CCPA) has issued notices to these cab aggregators.

Uber has denied allegations of charging higher fares for iPhone users, following notices from the Central Consumer Protection Authority (CCPA) in India. Consumer Affairs Minister Pralhad Joshi confirmed that both Uber and Ola have been asked to explain the claims of differential pricing.

Several consumers claimed that the platforms were showing different prices for the same rides when booked from different kinds of mobile handsets. .

Ola Consumer denies allegations of fare discrepancies based on mobile phone type, asserting uniform pricing for all users. The claims arose after the Central Consumer Protection Authority intervened following media reports of pricing disparities between iPhone and Android users.