The stewardess cried and shouted to put on the oxygen mask, saying the plane had a malfunction,” said a passenger, who was on the Japan Airlines flight on June 30

Per the outlet, Japan Airlines offered compensation of 15,000 yen ($93 USD) and one night’s accommodation to affected passengers. It’s unclear what prompted the plane to fall so abruptly. An investigation has been launched to determine the cause of the incident.

A Japan Airlines flight suddenly dropped from 36,000 feet to 10,500 feet in 10 minutes on Monday, and passengers said they feared they might die during the terrifying ordeal