Salesforce CRM and ServiceNow NOW are two of the most important enterprise cloud software companies, helping large ...

Salesforce has used the first day of Dreamforce in San Francisco to make another batch of announcements, with one centred on the company's idea of defining the contact centre of the future and making ...

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The numbers reflect this pain, with 40% of organizations either replacing or re-implementing their IT service tools in 2025. This is a clear sign that the model is cracking and needs to be reimagined.

Salesforce is undergoing a pivotal AI-driven transformation with Agentforce and is expected to accelerate revenue growth.

Clara Shih rejoined Salesforce — after 11 years at a startup — as CEO of its biggest cloud biz. As CEO of its Service Cloud, she's bullish on AI to improve customer service, for end-users and agents.

Salesforce moves agentic AI deeper into marketing, aiming to turn website engagement into autonomous pipeline generation.

Salesforce has launched Salesforce1 Service SOS, a mobile support effort that mimics what Amazon has done with its Mayday button. The difference is that Salesforce's SOS service will allow any ...

Customer relationship management software leader Salesforce ($CRM) is stumbling toward the end of 2025, down roughly 20% and ...

In Salesforce.com’s most recent earnings call, Salesforce founder and CEO Marc Benioff strongly emphasized that the Service Cloud, which was launched in January, was one of the fastest growing ...