The ACE Rule transforms every employee into a chief of experience—turning data into empathetic, real-time customer action.

Most CMOs see CX as vital, but few achieve it; success requires richer customer insights, journey-driven design and a culture ...

Schema.org markup is a standardized way to label your content so web crawlers can accurately understand and interpret it. In ...

Crownpeak’s FirstSpirit expands its digital quality management capabilities with new open-source modules for Drupal and ...

Learn how AI-powered tools are transforming customer insights, boosting retention and demanding better data ethics.

Contact centers live at the intersection of change and pressure. That’s why leaders need more than quick fixes; they need ...

Transparent pricing model is primarily based on customer profiles and behaviors MOUNTAIN VIEW, Calif.--(BUSINESS WIRE)--Treasure Data, the Intelligent Customer Data Platform (CDP) built for enterprise ...

Marketing exec Peggy Studer offers advice on making the most of budget cuts, leading teams through uncertainty and the skills CMOs need today to thrive.

Frequent redesigns may look modern, but they can erode trust, confuse users and damage long-standing customer relationships.

Heritage brands in India are blending AI, AR and immersive tech to connect with modern consumers, deepen loyalty and keep their legacy alive.

Acquisition enhances the Conversation Cloud™ with intelligent orchestration and expanded AI capabilities, helping regulated industries reduce friction, increase completion rates, and connect with ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...