NFC is giving physical products a secure digital identity. With the right experience layer behind it, the product itself can ...

AI accuracy was never really the issue. Decision accountability is. Accountability is something you design into an operating ...

The research suggests that a majority of customers are frustrated by their favorite brands failing to adequately reward their loyalty, with some of the problems being surprisingly basic.

Shein has agreed to pay $100 million to settle an investigation by the U.S. Federal Trade Commission over delivery delays and ...

Physical intelligence will give retail AI systems the reliable data streams they need to see what's missing before it matters ...

The future of e-commerce may be increasingly agent-driven, and this should inspire retailers to be proactive about their AI ...

The Federal Trade Commission (FTC) and 20 states on Monday sued Dollar General, accusing the budget retailer of charging ...

Fanatics has partnered with OpenAI to introduce an artificial intelligence-powered shopping feature designed to make it easier for sports fans to discover and purchase merchandise across its online ...

A board asking about next year's capital budget, residual value exposure, or when to replace the tractors and box trucks that keep shelves stocked is asking a forecasting question. Most retail finance ...

Holiday marketing isn't a switch you flip after Halloween. It's a system you build. The businesses that treat it that way rather than as a last-minute scramble tend to walk into the holiday season ...

If there’s one thing warehouses don’t lack, it’s data. In fact, e-commerce giants such as Amazon.com ingest upward of 50 million data points per week. Management can now access every statistic they ...

Creator marketing falls apart when attention gets mistaken for preference, and activity for impact. Stop asking "did it go viral?" Start asking "is the brand stronger because of it?" ...