The integration of AI into Contact Center as a Service and Unified Communications as a Service tools is having a measurable ...

From writing code to testing the new Alexa+, Amazon engineers used generative AI throughout the build process. We talk to ...

Best Buy Co.’s chief digital, analytics and technology officer is leaving the company. Brian Tilzer was chief digital officer ...

Software is ubiquitous and has become the focal point of technological innovation. Apart from running devices and applications, its usage has been extended to managing infrastructure. The Zacks ...

Learn how Best Buy transformed customer experience with AI, reducing 93 contact center apps to streamlined solutions and deploying parts of the new AI CX in 6-8 weeks.

From enabling conversational product searches to equipping service reps with real-time insights for issue resolution, AI can ...

Our analyst team just revealed what they believe are the 10 best stocks to buy right now ... competition from bigger AI companies, and the bankruptcy of its top customer Virgin Orbit -- drove ...

On May 19, the company announced that Takeda, a multinational pharmaceutical company, has selected Salesforce Life Sciences Cloud for Customer ... AI stock. READ NEXT: 20 Best AI Stocks To Buy ...

The buzz around artificial intelligence (AI) has transitioned from futuristic speculation to tangible reality, and nowhere is this more evident than in the customer experience (CX) industry.

Embracing new technologies allows banks to improve the customer experience whilst remaining cost-efficient. To maximize AI’s benefits, banks must adopt a pragmatic strategy that includes stakeholder ...

Are shares of SoundHound AI a buy now? Here's what you need to know ... improve productivity, or enhance customer experience. While much of the magic happens behind the scenes through machine ...

SAN FRANCISCO--(BUSINESS WIRE)--Forethought, the leader in Agentic AI for customer experience ... Leader, and Best in Customer Support for 2024.