Comcast said Monday a mid-October cybersecurity incident stemming from a Citrix software vulnerability may have involved certain Xfinity customer information getting taken. The telecommunication ...

Comcast has legendarily bad customer service. The cable giant has been rocked by a series of scandals that grew out of its inability to treat customers well. These ranged from making it hard for ...

Comcast’s Xfinity said Monday there was unauthorized access to its internal systems between Oct. 16 and Oct. 19. Xfinity, which provides video, broadband and phone services, said it had notified ...

Yesterday, Hair Balls coughed up a horror story involving a not-very-awesome customer service experience at the hands of Comcast. So did the readers in the comments section of the blog as well as on ...

In a stunning repeat of deprecatory customer service, Comcast has been caught changing customers’ names to “whore” and “dummy” in their computer system. Comcast customer Julie Swano told the travel ...

Update: An official announcement from Comcast confirmed that it will, in fact, not be changing its corporate name, but rather branding its cable services as Xfinity. Comcast, the biggest cable ...