Compare features, AI scoring, compliance and integrations to pick QA tools that boost CX and agent performance.

Ramp reports on choosing effective business expense tracking tools, highlighting cost, usability, integration, security, and ...

Explore how AI is transforming the job market, particularly for young workers, and learn which roles are most at risk and how ...

Zendesk once pushed its AI vision, but now customers are leading the charge. Its CTO, Jason Maynard, explains how this ...

Artificial intelligence has arrived in the automotive sector. It has become a practical tool, quietly transforming how dealers interact with customers, ...

After-sales support, sometimes called after-sales service, is any service provided after a customer has purchased a product.

InstaLILY Inc. said today it has raised $25 million exclusively from Insight Partners to fuel the growth of industry vertical ...

News: Vodafone Idea (Vi) and IBM partner for AI-powered managed services, creating an AI Innovation Hub to streamline ...

Rimini Street's $394M ARR, resolution with Oracle, and strategic shifts to broader services position it for growth.