In addition, designations polish all skill sets -- not just the hard skills you might need in a position. In fact, 64 percent of employers in a recent CareerBuilder.com survey found social interview ...

Abstract: Banks are embracing online services to meet customer demands and provide a convenient, secure experience. However, the transformation is not just about digital services; it also involves ...

Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is "they will work side by side". Humans though, are not so ...