The lifeblood of the internet is drying up. What the decline of search means for users, companies, and stocks.

Google search traffic is drying up. What the decline of search means for investors, companies, and users. Plus, five stocks ...

Integrating AI tools into CX programs should be a careful, intentional process that prioritizes meaningful outcomes over cost ...

Starbucks has introduced a generative AI-powered virtual assistant in 35 stores with plans to expand to more stores in the ...

Experts warn that the agreeable nature of chatbots can lead them to offering answers that reinforce some of their human users ...

OpenAI, which is also fighting a string of copyright lawsuits, donated $50 million this year to a group of research institutions including Oxford University's 400-year-old Bodleian Library, which is ...

Starbucks plans to introduce a generative AI assistant, developed in collaboration with Microsoft Azure’s OpenAI platform, to ...

The Green Apron model includes in-store technology to more efficiently sequence orders, as well as a dedicated barista for ...

The coffee chain will deploy the OpenAI-powered tech in 35 stores before rolling it out nationwide in the fall.

Walmart and Starbucks announced last week they were rolling out new AI assistants for customer and baristas, respectively.