Following tech giants such as Amazon (AMZN) and Nvidia (NVDA), enterprise software major SAP (SAP) has also joined the voices ...

Morrisons staff are facing redundancy, with plans to cut more than 200 roles. The chain has put some staff in customer experience, employee engagement, recruitment, and payroll positions at risk of ...

DTE received approval to raise rates again, but the company says customers won't see their electricity bills go up - despite ...

DJ Paoni, CEO of Certinia, seems to have had a good first year in the job. We ask what's next in professional services and ...

Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

Greece's hotel ratings are first among six tourism markets in the Mediterranean region based on customer satisfaction for ...

Zing’s failure highlights the pitfalls of chasing Fintech disruptors. It serves as a cautionary tale: traditional banks must ...

The challenge isn't replacing humans but reinventing how we integrate human skills into AI-driven experiences.

Customer sentiment analysis is taking a bold leap forward with emotion mapping, real-time tracking and cultural insights.

1. Reimagine the ROI of customer service. The true value of AI-first customer service goes beyond cost reduction; it enhances support quality, scalability, and overall business impact. Savvy support ...

Think of it as a chance to enter your favorite Finger Lakes Coffee Roasters, knowing that every sip feels like the most adventurous of days. While large chains like Starbucks have successfully used ...

Thank you for standing by and welcome to American Airlines Group's Fourth Quarter and Full-Year 2024 Earnings Conference Call. At this time all participants are in a listen-only mode. After the ...