How to improve customer experience starts with creating better opportunities for human connection.
2:23
YouTubePreston Lee | Thirty Percent
How to improve customer experience starts with creating better opportunities for human connection.
How to improve customer experience starts with creating better opportunities for human connection. Most businesses tell their employees to “be friendly.” But friendliness is subjective. What Trader Joe’s does so well is create a repeatable way for genuine conversations to happen. The questions feel natural. The interactions feel personal ...
2.5K views2 months ago
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