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Intercom's new Fin AI Copilot gives customer service agents their personal AI assistant
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Over the past month we've delivered complete control over your conversation quality in Monitors, launched the best-performing model for customer service in Fin Apex 1.0, shipped Fin CLI for autonomous setup through your Agents, updates to Procedures, Helpdesk, and more.Here's the full rundown, with real demos and why each change matters for your team and your customers.→ Fin Apex 1.0 (1:00) - Our first custom model, purpose-built for customer service. Apex 1.0 outperforms every frontier model on
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