Cognigy Insights | Omnichannel Conversational AI Analytics Suite
Cognigy Insights | Omnichannel Conversational AI Analytics Suite
Dec 2, 2022
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Openreach Uses NiCE Cognigy AI Agents to Upgrade U.K. Broadband Deployment to Deliver Tens of Millions in Financial Benefits for Openreach and its Clients
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Fashion retailer TechStyleOS, known for brands like Fabletics and JustFab, started with Cognigy in January and launched its voice AI agent in mid-April 2024. They started seeing results just six weeks after going live. What a remarkable demonstration of rapid value realization! Their early results are impressive: 📈 Containment rate: Increased from 6% to 19% in six weeks 🌟 Customer satisfaction: Achieved a 94% CSAT ⏱ Self-service efficiency: Reduced handling time by 10% 🔄 First Contact Resolut
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At 8x8, we’re excited about how #AI can help augment the great work #contactcenter agents are doing every day to serve customers and to partner with innovative solution providers such as Cognigy. Our CEO Sam Wilson recently joined Cognigy CEO and Co-Founder Philipp Heltewig on the #CX Disruptors series to talk about how AI can improve agent productivity and retention, as well as customer satisfaction. Watch the full interview here: https://bit.ly/3t4qOq8 #customerobsessedcommunications #CCaaS #U
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